Sinkhole of bureaucracy Deep underground, federal employees process paperwork by hand in a long-outdated, inefficient system

http://www.washingtonpost.com/sf/national/2014/03/22/sinkhole-of-bureaucracy/

Here, inside the caverns of an old Pennsylvania limestone mine, there are 600 employees of the Office of Personnel Management. Their task is nothing top-secret. It is to process the retirement papers of the government’s own workers.
But that system has a spectacular flaw. It still must be done entirely by hand, and almost entirely on paper.